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FAQs

UK Royal Mail Signed for:

First Class delivery is £3.00 (1-2 working days)

Purchases made on weekends or bank holidays will be processed the next working day.

 

International:

Europe: £10 | Rest of the world: £12

Deliveries outside the EU occasionally require additional duty fees, which you'll need to cover when you receive your items

(but it'll be worth it).

 

Exchanges or Returns:

We only accept unworn pieces in perfect fully saleable condition within 14 days of purchase. If they are not in perfect tagged condition they will be returned to you at your expense.

Please send your pieces to: Know The Origin, 3 Crossland Mews, Lymm, Cheshire. 

Inside the parcel ensure you include your order number, whether it is a return or exchange. If you would like to exchange, please include the size and piece you would like to exchange it for. Please note we only take responsibility for the garment once it is back in our care, we would advise getting a proof of purchase. We offer free UK shipping for the piece that will be reissued, however international exchanges will be required to pay for shipping via paypal.

Any questions, just email us at hello@knowtheorigin.com and we'll take it from there.

We send emails the way we create garments:
Essential, purposeful, and always
worth the while.