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E-commerce Administrator / Personal Assistant to CEO



E-commerce Administrator / Personal Assistant to CEO


POSITION SUMMARY: 
Know The Origin is looking for an individual who is able to work across the business to provide support to the team during a vital period of growth. This person will support our CEO and focus on ensure new products are uploaded onto the website. 

ABOUT US: 

Know The Origin is a fast-growing online shopping experience for sustainable lifestyle and fashion products. We’re creating the world's most robust sustainability standard for the world's most beautiful products. Bringing together the richest choice of certified brands. Making a sustainable lifestyle affordable for all. So that everyone can know the origin of their products, shopping guilt-free with total ease, total trust and total delight.

We are a small and ambitious team, in the last 12 months we’ve been featured on Forbes 30 under 30 Retail list, been listed as Ethical Consumer’s top rated brand, sold into 45+ countries, grown our instagram following organically to 74K and had 15,000 orders. We have raised a small seed round of investment in order to grow key roles in the business, rebrand, develop our marketing, build a new website, redesign our own label products and brand selection.

 
RESPONSIBILITIES 
  • Ensure products are uploaded onto the website in a timely and accurate manner.
  • Helping to manage the CEO's calendar and emails. 
  • Replying to customer emails and being proactive in finding solutions to build the level of service. 
  • Research tasks helping to source new sustainable brands.
  • Assist with administrative and research tasks.
  • Manage all relationships with office vendors including equipment, telephone, wifi and mail.
  • Organise information about the office and keep staff informed of any changes. 
  • Do all of the above in a way that's as friendly as possible to people and the environment.
EXPERIENCE AND SKILLS
  • 1+ year relevant administrative experience in a fast-paced environment. 
  • Experience using Shopify is a big plus. 
  • Positive and supportive, able to work under pressure with a helpful attitude, team player.
  • Strong research and problem-solving skills.
  • Ability to multi-task and manage multiple projects at once.
  • Basic computer skills and proficiency in Google Apps, Word and Excel).
  • High standards of customer service.
  • You love environmental sustainability and community-building.
  • Big plus if you have experience working at a retail company previously.  
  • Must be able to work Monday-Friday, 8:30AM-5PM in Manchester based office. 
BENEFITS AND PERKS:
  • Purpose based company
  • £20K salary and a pension
  • Staff discount 25%
  • 27 holiday days per year, 1 day paid volunteer time-off and one month optional unpaid sabbatical after three years
  • Based in Bonded Warehouse in Manchester with opportunity for a flexible way of working
  • Culture of development with an office library purchasing any book for you on your role, everybody expected to find a mentor and attend compulsory Bi-Monthly “KTO Talks” to learn about sustainable businesses.  
  • Breakfasts/dinners paid if working outside of hours
START DATE: June-July start
TO APPLY:  Applications will only be accepted via email before the 19th June. Please submit a cover letter and CV to careers@knowtheorigin.com

We send emails the way we create garments:
Essential, purposeful, and always
worth the while.