Free UK Delivery Over £35

Mother's Day Edit

FAQs

UK Delivery:

All orders made before 3PM are despatched the same working day.
 
Tracked 48 Hour Shipping - FREE on UK orders over £35 (Normally £2.99)
1st Class Signed For (1-2 Days) - £3.99
Special Delivery Next Day Guaranteed By 1PM - £7.00

    Purchases made after 3pm, on weekends or bank holidays
    will be processed the next working day.

     

    Europe Delivery:

    Expedited (1-2 days) £15 | Standard (3-7 working days) £10 

     

    Worldwide Delivery:

    Expedited (1-2 days) £15 | Standard (3-7 working days) £12 

    Deliveries outside the EU occasionally require additional duty fees,
    which you'll need to cover when you receive your items (but it'll be worth it).

     

    Covid-19

    As we are an online only business with no contact with the public we will still be operating and dispatching your orders but with a one-man team now in the warehouse! Our storage unit that we fulfil from is isolated and has no contact with any other humans on the site. Any staff members working in the warehouse are required to maintain the highest standards of hygiene to help in preventing the spread of Coronavirus.

    We wanted to say thank you for your continued support, its been uplifting to see your stories tagging @knowtheorigin. We read them all.  I know everyone is feeling unease about what is happening right now and as a small business your support really does mean the world to us! This is a challenging time for our business, but whilst we are still here we will continue fighting for change and providing you with ethical and plastic free alternatives. 
    We hope you all stay safe, DM us with any questions or if you just want someone to chat with @knowtheorigin. 
    Charlotte, Marcus, Molly, Ben & Elena x

     

    Exchanges or Returns:

    We only accept unworn pieces in perfect fully saleable condition within 30 days of purchase. If they are not in perfect tagged condition they will be returned to you at your expense.

    Please send your pieces to: Know The Origin, 3-2 Ivy Business Centre, Crown St, Failsworth, Manchester M35 9BG 

    Inside the parcel ensure you include your order number, whether it is a return or exchange. If you would like to exchange, please include the size and piece you would like to exchange it for. Please note we only take responsibility for the garment once it is back in our care, we would advise getting a proof of purchase. We offer free UK shipping for the piece that will be reissued, however international exchanges will be required to pay for shipping via paypal.

    Any questions, just email us at care@knowtheorigin.com and we'll take it from there.