Next day (on orders before 2pm) £3.00
Purchases made after 2pm, on weekends or bank holidays
will be processed the next working day.
Expedited (1-2 days) £15 | Standard (3-7 working days) £10
Expedited (1-2 days) £15 | Standard (3-7 working days) £12
Deliveries outside the EU occasionally require additional duty fees,
which you'll need to cover when you receive your items (but it'll be worth it).
We wanted to say thank you for your continued support, its been uplifting to see your stories tagging @knowtheorigin. We read them all. I know everyone is feeling unease about what is happening right now and as a small business your support really does mean the world to us! This is a challenging time for our business, but whilst we are still here we will continue fighting for change and providing you with ethical and plastic free alternatives.
Charlotte, Beth, Molly & Mark x
Exchanges or Returns:
We only accept unworn pieces in perfect fully saleable condition within 14 days of purchase. However due to COVID our returns period is being extended to 100 days. If they are not in perfect tagged condition they will be returned to you at your expense.
Please send your pieces to: Know The Origin, 3 Crossland Mews, Lymm, Cheshire, WA13 9GB.
Inside the parcel ensure you include your order number, whether it is a return or exchange. If you would like to exchange, please include the size and piece you would like to exchange it for. Please note we only take responsibility for the garment once it is back in our care, we would advise getting a proof of purchase. We offer free UK shipping for the piece that will be reissued, however international exchanges will be required to pay for shipping via paypal.
Any questions, just email us at firstname.lastname@example.org and we'll take it from there.