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FAQs

UK Delivery:

Next day (on orders before 2pm) £3.00 

Purchases made after 2pm, on weekends or bank holidays
will be processed the next working day.

 

Europe Delivery:

Expedited (1-2 days) £15 | Standard (3-7 working days) £10 

 

Worldwide Delivery:

Expedited (1-2 days) £15 | Standard (3-7 working days) £12 

Deliveries outside the EU occasionally require additional duty fees,
which you'll need to cover when you receive your items (but it'll be worth it).

 

Covid-19

As we are an online only business with no contact with the public we will still be operating and dispatching your orders but with a one-man team now in the warehouse! Our storage unit that we fulfil from is isolated and has no contact with any other humans on the site. Our customers have been receiving parcels on time, however there are some delays for international customers due to the travel restrictions. We will also be extending our returns period to 100 days. 


We wanted to say thank you for your continued support, its been uplifting to see your stories tagging @knowtheorigin. We read them all.  I know everyone is feeling unease about what is happening right now and as a small business your support really does mean the world to us! This is a challenging time for our business, but whilst we are still here we will continue fighting for change and providing you with ethical and plastic free alternatives. 
We hope you all stay safe, DM us with any questions or if you just want someone to chat with @knowtheorigin. 
Charlotte, Beth, Molly & Mark x

 

Exchanges or Returns:

We only accept unworn pieces in perfect fully saleable condition within 14 days of purchase. However due to COVID our returns period is being extended to 100 days. If they are not in perfect tagged condition they will be returned to you at your expense.

Please send your pieces to: Know The Origin, 3 Crossland Mews, Lymm, Cheshire, WA13 9GB. 

Inside the parcel ensure you include your order number, whether it is a return or exchange. If you would like to exchange, please include the size and piece you would like to exchange it for. Please note we only take responsibility for the garment once it is back in our care, we would advise getting a proof of purchase. We offer free UK shipping for the piece that will be reissued, however international exchanges will be required to pay for shipping via paypal.

Any questions, just email us at hello@knowtheorigin.com and we'll take it from there.

We send emails the way we create garments:
Essential, purposeful, and always
worth the while.