Free Delivery Over £75

 

Returns & Exchanges

 

Sale Items Bought After 1st January

Any items bought in sale after the 1st January 2021 can be exchanged for another item or store credit only. 

Christmas Exchanges/Returns

Any purchases made in November or December can be exchanged if returned to us by 10th January. For anything purchased after 11 December, our normal 30 day returns policy applies. As we are a small business we unfortunately can't afford to offer free returns however this is something we hope to offer in the future. 

How do I return/ exchange my item?

If it’s not perfect, post it back to us in our 30 day returns window. Please include your order number Inside the parcel and write whether it is a return or exchange.  If you would like to exchange, please include the size and piece you would like to exchange it for. 
 
Items must be unworn, complete with original tags, unwashed and in their original, undamaged packaging. 
 
Please note that the following item(s) cannot be returned:
1) Lower body underwear/ Swimwear/ Piercings e.g. earrings due to hygiene reasons.
2) Personalised item(s) (e.g. altered)
 
Please post your return/exchange to: 
Know The Origin, Returns, Armadillo Self Storage, 73 Manchester Rd, Woolston, Warrington, WA1 4AE.
 
Please note as we are a small business we unfortunately can't afford to offer free returns however this is something we hope to offer as we grow bigger.
We can only take responsibility for the item once it’s back with us, so make sure you get a proof of postage.
 
We offer free UK shipping for the piece that will be reissued, however international exchanges will be required to pay for shipping via Paypal. 
 
Any questions, shoot us an email at care@knowtheorigin.com and we'll take it from there.
 

 
 

 
  
  

Delivery

  

Where do you ship?

All around this beautiful world. 65 countries to date.

 

How long does shipping take?

For UK delivery it’s next day (on orders placed before 2pm). For Europe or Rest of the World it can be expedited (3-5 days) or Standard (3-7 working days). Please note delivery times may be longer due to the ongoing Covid-19 pandemic. 

What does shipping cost?

UK next day (on orders before 2pm) = £3.00. European delivery expedited (1-2 days) = £15 or standard (3-7 working days) = £10. Worldwide expedited (1-2 days) = £15, or standard (3-7 working days) = £12. Deliveries outside the EU occasionally require additional duty fees, which you'll need to cover when you receive your items (worth it).

 

Who pays for international import tax?

You do. It’ll be worth it.

 

How can I track my order?

When you place your order you’ll be given a tracking number so you can trace each step from our warehouse to you door.

 

Still need to get in touch?

Email us care@knowtheorigin.com