Delivery

Where do you ship?

All around this beautiful world. 65 countries to date, shipped from Know The Origin HQ in Manchester, UK.

 

How long does shipping take?

*Please note due to the busy Christmas season, delivery may take longer than expected. We are doing our very best to get them out as fast as possible.*

UK orders placed before 3pm are dispatched the same day (Mon-Fri) and we offer Same-Day, Next Day or 48 Hour delivery.

Europe or Rest of the World it can be expedited (1-3 days),  standard (3-5 days) or economy (7-10 days).

 

What does shipping cost?

UK

We offer FREE UK 48 Hour shipping on orders over £50. We offer FREE UK 24 Hours shipping on orders over £75. 

For smaller items we offer an £0.99p shipping option, if your order is eligible you'll see this option during checkout.*

All orders are despatched the same day if placed before 3PM Monday - Friday Excluding Bank Holidays.

UK Same Day = £ Price determined by you location

UK 24 Hour Tracked (1-2 Days) = £3.99

UK 48 Hour Tracked (2-3 Days) = £2.99

UK Next Day Guaranteed Before 1PM (Next Day) = £7.00

*Royal Mail 2nd Class Signed For (2-3 Days) = £0.99

 

USA & Canada

Economy shipping is FREE on all U.S and Canada orders over £60

All USA and Canada orders are despatched the same day if placed before 2PM BST. (11PM PT, 12AM MT, 1AM CT, 2AM ET)

US Economy (5-10 Days) = £15 (Or FREE on orders over £60)

US Express (1-3 Days) = £30 (Or £15 on orders over £60)

 

Europe

Standard Shipping (3-7 days) is FREE on all EU orders over £75. All EU orders are despatched same day if placed before 2PM BST. (GMT+1)

European expedited (1-2 days) = £15 (Or FREE on orders over £75)

European standard (3-7 working days) = £10.

Please note, all import duties and taxes are paid by the customer. It's worth it, trust us.

 

Rest Of The World

Worldwide expedited (1-2 days) = £15

Worldwide standard (3-7 working days) = £12.

 

Deliveries outside the UK occasionally require additional duty fees, which you'll need to cover when you receive your items (worth it).

 

Who pays for international import tax?

You do. It’ll be worth it.

 

How can I track my order?

When you place your order you’ll be given a tracking number so you can trace each step from our warehouse to you door.

 

 

Returns

How do I return/ exchange my item?

We offer a 14 day exchange/return window both in-store and online- if you're returning in-store please bring your order number or receipt.

If it’s not perfect, post it back to us in our 14 day return window. Please include your order number Inside the parcel and write whether it is a return or exchange. 

If you would like to exchange, please include the size and piece you would like to exchange it for. 

Items must be unworn, complete with original tags, unwashed and in their original, undamaged packaging. 
 
Please note that the following item(s) cannot be returned:
1) Lower body underwear/ Swimwear/ Piercings e.g. earrings due to hygiene reasons. 

2) Personalised item(s) (e.g. altered)
3) Perishables where the seal has been removed or packaging has been opened. (i.e food and drink)
UK customers can generate a free Royal Mail returns label by clicking on this link. Simply fill in your order details to make sure your return is processed as quickly as possible. Generate your returns label here.
For international customer please post your return/exchange to: 
Know The Origin
Unit 3-2, Ivy Mill Business Centre
Crown Street
Manchester
M359BG
  
We offer free UK shipping for the piece that will be reissued, however international exchanges will be required to pay for shipping via Paypal. 
 
Any questions, shoot us an email at care@knowtheorigin.com and we'll take it from there.
 
  

Still need to get in touch?

Email us care@knowtheorigin.com